Comcast Outage Map Harrisburg Pa (2024)

FAQs

How do I find out if Comcast is down in my area? ›

Check the power and connections for your devices

Make sure the plugs for the devices haven't come loose, and the outlets are working with power. Check that all the cable connections are secure. If your TV is hooked up to a TV Box, VCR, or DVD player, check that the TV is on the right channel or input.

We may not be able to provide service to you if: You live outside of our service area. Your address is more than 300 feet from our physical network. We haven't extended our service line to your address.

The "network damage" indication in the outage status tool generally indicates physical damage to some of the network infrastructure that is outside our control. It could be someone dug into the line unexpectedly, damaged an exterior box that helps provide service to the area, or severe weather caused it to fail.

You should leave your box unplugged for at least a full minute to ensure it resets, though this varies by box and you should check your manual for specifics. How often should you reset your cable box? First, recognize that reboot/restart and a reset are not the same thing.

Troubleshooting steps

Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input.

Press and hold the Power button located on the front of the primary DVR TV Box for 10 seconds. The TV Box should automatically reboot.

Check to see if the WiFi network name and password were changed, and update your personal device WiFi settings to the new name and password, if necessary. Confirm the equipment cables are plugged in and the coaxial cable is tightened as much as possible to both the wall outlet and your modem/gateway.

Are Comcast and Xfinity the same? ›

Are Comcast and Xfinity the same? Yes, Xfinity is the brand name of Comcast Cable Communications, a division of the larger telecommunication company, Comcast.

Why does Xfinity keep having outages? Xfinity outages can be caused by bad weather, power outages, cut fiber lines in the wider network, and much more. Multiple short but frequent outages, however, are likely caused by one of two things: Network upgrades in your neighborhood or faulty equipment or wiring at your home.

Select the Start button, then type settings. Select Settings > Network & internet. The status of your network connection will appear at the top. Windows 10 lets you quickly check your network connection status.

Depending on the circ*mstances, your service could be interrupted or disconnected due to late payment or missing payments. If this happens, you will need to make a payment to re-activate your services. This payment may include late fees and a reactivation charge, and it will take 48–72 hours to restore your services.

You can troubleshoot connectivity issues using the Xfinity app. Select WiFi and click the Troubleshoot option. If the option to run the test isn't available in the Xfinity app, try updating to the latest version.

With your existing cable modem – you can use your cable modem to test individual coax outlets for signal and connectivity. Plug your modem into the coax outlet and wait for the lights to indicate whether a connection has taken place. If it doesn't connect, then you have no signal at that coax outlet.

Troubleshooting steps

Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations. Power on both the TV and the X1 TV Box. Confirm that the TV is set to the proper input.