FAQs | European Wax Center (2024)

Bikini line is a basic tidy. We wax the sides (called your panty line) and across the top. If you’re wearing a bikini, this will prevent any hairs from "peeking out."

Bikini (full) is the next step and allows you to take off as much or as little hair as you like off the front. If you want to leave a small "landing strip", triangle or nothing at all, it’s up to you!

Bikini Brazilian goes from the front all the way to the back with an added butt strip. This is perfect for a completely nude look or you can leave a neat triangle on the front. Choose your style!

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First, congratulations! Secondly, yes, you can still wax. However, you may experience more skin sensitivity due to the hormonal changes your body's going through.

Our Wax Specialists will make you as comfortable as possible during the service. If you're in the last two months of pregnancy, we recommend checking with your doctor first.

You can still wax if you received a basic facial that includes a cleanse, steam, exfoliation and mask.

If you received a specialty facial that includes, but is not limited to, an alpha (AHA) or beta (BHA) hydroxy peel, microdermabrasion or any other deep exfoliation treatment, then you need to wait at least 7 days to receive a wax service.

You should check with your doctor to ensure it's ok for you to wax after having any medical-grade facial treatment.

We recommend waiting at least 24–48 hours between waxing and tanning due to potentially increased skin sensitivity. Because waxing exfoliates the skin by removing the top layer of dead surface skin cells, you're more likely to experience sunburn.

And, friendly reminder: If you are going to go in the sun within 48 hours of waxing, we recommend wearing a sunscreen with an SPF of 30 or more.

It's always best to refer to your doctor if you have any questions.

For prescribed creams like Retin-A or Differin, we advise that you stop use 7 days prior to your wax reservation and to not resume use until 7 days after your wax service.

Note: We will not wax you if you're on Accutane. It's very dangerous to wax while on Accutane and a doctor's note will be needed to receive services.

Remember: it's important that you inform or update our Guest Service Coordinators about the medications you're taking so we can provide you with a safe waxing experience.

Our 4 Steps to Smooth™ process is designed to keep your newly waxed skin smooth and silky. To better maintain your results, it's best to use our entire line of film-free products.

Try our daily Ingrown Hair Serum, twice a day, which will help slough away dead surface skin cells so your hair grows back in without obstruction. Trapped hair can lead to ingrown hairs and irritation that causes itchiness and bumps.

Next, wash daily with our Body Wash which is formulated with a hair growth minimizer to help visibly reduce the appearance and thickness of hair re-growth in between waxes.

Then smooth on our Body Lotion which contains special plant enzymes that soften and decrease hair length and density, allowing for softer and thinner hair regrowth.

Our final step is using our Exfoliating Gel which helps prevent ingrown hairs by keeping hair follicles clear after waxing. We recommend using this at least three times a week, but it's gentle enough for daily use.

We use our proprietary hard, stripless wax made exclusively for European Wax Center called Comfort Wax®.

First, we cleanse the area to remove any makeup, oils or lotions that could prevent the quality of your wax from taking place.

Next, we protect the skin with our soothing pre-wax oil.

Then, it’s time for your wax! Guests have told us our exclusive Comfort Wax® makes the waxing experience much more comfortable.

Finally, we rejuvenate the area by applying either our Ingrown Hair Serum or one of our hair minimizing lotions.

Don’t forget: Both of these deluxe beauty products are available for purchase at all of our locations and online!

We'll give you a courtesy call the first time you miss a reservation.

On your second missed reservation, you'll be notified about our No Show Policy.

Our No Show Policy states that guests with 3 or more no-shows in a 6-month period may be restricted from booking reservations over the phone and be placed as a “walk in only” guest, meaning they need to book their reservation directly at the store when they're ready to be serviced.

We want all guests to have the opportunity to book over the phone and ask that you call, even at the last minute, to cancel a reservation.

If you have our app, you can cancel within that as well.

We pride ourselves for running on time so that every guest has an amazing waxing experience.

But we know life happens and there may be a time when you're running late. That's why we have our late policy. We do this so our Wax Specialists can stay on schedule while offering a luxurious wax experience. We ask that you call and let us know if you're running late so we can best accommodate you.

Our late policy states: If you're more than 9 minutes late for your reservation, you'll be marked as a no-show which could result in a reschedule on all or part of your services.

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YOUR CALIFORNIA PRIVACY RIGHTS

Last updated: May 12, 2018

© EWC Franchise, LLC. All Rights Reserved.

We value the trust we have built with our guests and we are dedicated to treating your personal information with care. If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding our disclosure of your personal information to third parties for the third parties’ direct marketing purposes. We also provide guests with a cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if the third party will use it for their direct marketing purposes.

If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. Please understand that your request does not ensure complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circ*mstances even if requested.To make such any such request, please send a written request including as applicable, the specific content or information requested to be removed, via e-mail to legal@waxcenter.com, or write us at:European Wax CenterP.O. Box 802208Aventura, Florida 33280Please include the reference “Request for California Privacy Information” on the subject line and in the body of the message and please include the e-mail address or mailing address, as applicable, for us to send our response. Please also understand that under California law, businesses are only required to respond to a request once during any calendar year. We reserve the right not to respond to requests submitted other than to the address specified above.For more information about our privacy and data collection policies, you may wish to review our Privacy Policy.