The Employee Advocate serves as the liaison between the store employees, regional teams, and various Store Support Center departments, coordinating various issues such as pay, benefits, and conflict management. This individual offers administrative support to the Regional Human Resources and Operations teams.
ResponsibilitiesAdministrative Duties & Reporting
Processes and coordinates a variety of daily reports including, but not limited to: store bonus reports, talent management reports, various payroll reports, and regional reports
Serves as the point of contact for regional payroll and resolves payroll issues
Orders uniforms and office supplies as needed
Maintains active spreadsheets on company initiatives for reporting purposes
Ensures the Regional SSC is stocked with appropriate supplies and equipment
Fields all calls to the Regional office and ensures he/she is present for all deliveries and walk-in applicants and employees
Supports the Hire process by assisting and following up on the verification of employees meeting all requirements for legal employment
Ships and receives various packages
Maintains and keeps a clean office area
Employee Relations
Serves as an employee advocate for Human Resources related matters including, but not limited to: employee relations tasks, training and documentation. Monitors employee concerns, identifies employment trends, and communicates and recommends solutions to leadership to enhance the employee experience at RaceTrac
Reviews unemployment claims and organizes/coordinates unemployment hearings
Coordinates employee engagement/relations projects including but not limited to Team Member of the Month, anniversary cards, and birthday cards
Assists the Field Recruiting team in various ways as needed
Coordinates large regional events such as Professional Conduct Training, Leadership Forums, Regional Picnics, and other special events
Acts as a liaison between the regional and SSC teams
Coordinates and supports SSC guest visits and store training
Qualifications
1-2 years related experience in a related field preferred
Knowledge of MS Office Suite, specifically Word and Excel preferred
Experience using an Applicant Tracking System (ATS) a plus
Experience with Workday preferred
Retail experience preferred
Seniority level
Entry level
Employment type
Full-time
Job function
Management, Human Resources, and Administrative
Industries
Retail
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